🧩 Overview

This guide explains how to connect your Twilio account to our platform so you can send SMS, or use other Twilio-powered features. The setup requires only your Account SID, Auth Token, and optionally a Twilio phone number.

📌 Prerequisites

Before you begin, make sure you have:

  • A Twilio account
  • A Twilio phone number with SMS or Voice enabled
  • Access to the Twilio Console
  • Access to your account on our platform

🔧 Step 1 — Retrieve Your Twilio Credentials

  1. Log in to the Twilio Console
  2. On the Dashboard, locate:
    • Account SID
    • Auth Token (click Show to reveal)
  3. Copy both values for later use

🔗 Step 2 — Connect Twilio to Our Platform

  1. Log in to our platform
  2. Navigate to Settings → Integrations → Twilio
  3. Paste your Account SID into the corresponding field
  4. Paste your Auth Token into the corresponding field
  5. (Optional) Enter your Twilio phone number
  6. Click Save

Our system will automatically validate your credentials.

🔁 Step 3 — Configure Webhooks (If Required)

If your workflow requires receiving inbound SMS or delivery status callbacks, follow these steps:

  1. Log in to the Twilio Console
  2. Go to Phone Numbers → Active Numbers
  3. Select the phone number you want to use
  4. Under Messaging, find the field labeled: A MESSAGE COMES IN
  5. Enter the following webhook URL, for example: https://yourdomain.com/api/twilio/webhook
  6. Save your changes

🧪 Step 4 — Send a Test Message

  1. Go to Integrations → Twilio → Test in our platform
  2. Enter a phone number
  3. Click Send Test SMS

If the message is delivered successfully, your Twilio integration is complete.

🛠 Troubleshooting

  • Invalid credentials → Double-check your SID and Auth Token
  • SMS not delivered → Ensure your Twilio number supports SMS
  • Webhook not working → Confirm your webhook URL is publicly accessible
  • 403 errors → Your Auth Token may have been rotated

📬 Support

If you need assistance, please contact our support team: info@devontec.com